AFTERPAY AVAILABLE ~ Shop Now Pay Later | Local Pick Up Option at Checkout ūüĆī

Shipping & Returns

COVID-19 - Postage Delays
There are some delays with Australia Post deliveries due to Covid-19.
Express Post deliveries are still arriving at their destination within a couple of days.
If you wish to have an order via Express Post, please contact us to arrange.
Our alternative courier services seem to be delivering within the expected timeframes.

*Local Pickup from Palmview in Queensland is available by contacting us on
0478 028 320

Once your order is placed it is  dispatched within 1 - 2 business days of being received

All orders are sent with tracking and courier company details 

Tula Homeware is not responsible for any orders, lost, stolen or damaged during shipping.
**Please note that we only Exchange or Refund on Faulty items, NOT change of mind, so please choose carefully.

International Orders; are accepted, please email susan@tulahome.com.au, mobile +6140478 028 320 and shipping costs will be provided for you depending on location.

FAULTY ITEMS;
*Please note that when dealing with hand block printed and naturally dyed items, there will always be a degree of imperfection in each design as these products are handmade.I

If you believe your item is faulty, you will be asked to submit photographs of the fault within 7 days of receiving your order via email (susan@tulahome.com.au) 

Typically, small printed imperfections and dye lot variations, hand tied knots or loose thread due to the traditional Kantha stitch are not considered a fault and will not result in a refund or exchange.  
In the event the item is deemed faulty, we will replace the item if it is in stock. Failing that, we will issue you a full refund for your purchase. Refunds do not include the postage cost. All returned merchandise must be unused, unwashed. 

Sale Items ~ we are not able to refund, sale or discounted items  

Payment methods accepted;
We currently accept payment by direct deposit transfer, Paypal and Visa, AMEX & MasterCard credit cards, Afterpay